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Frequently Asked Questions

What is the Order Process?
Do we ship outside United States?
What is the shipping charge outside the United States?
Tips to a better PhotoMosaic
Uploading Instructions
Contact Us


What is a photo mosaic?
What is required to place an order?
What do I get with my order?
How does the order process work?
Explain your 100% Satisfaction Guarantee.
When will I receive my digital preview?
How long will it take for my photo mosaic to arrive?
Can I send my photos on CD via postal mail?
How many photos do I need to make a photo mosaic?
What if I don't have enough pictures?
What is the maximum number of photos I can submit?
How should my cell photos be cropped?
What works best as a background image?
Can I view my mosaic before it is printed?
What types of payment do you accept?
What countries do you accept orders from?
Is my credit card information secure?
Do you have a privacy policy?
Are you going to sell or share my email address?
Still can't find what you're looking for? Contact us.




What is the order process?

1. Place an Order Request
    After we process your request we will send you an FTP account login so you can upload your photos.
2. Upload your pictures and let us know which photo you'd like to use as the "big photo"
3. We will send you a PayPal invoice
4. Upon payment of the invoice, we'll design three mosaic's of your "big photo"
    You'll let us know the one you like best
5. Your mosaic would be printed and mailed to you

The entire process takes 2-3 business days. The delivery time is about 4-10 days depending on the shipping option.

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Do we ship outside United States?

Yes we do. Our customer's are diverse individuals worldwide.

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What is the shipping charge outside the United States?

Your mosaic is shipped in a tube packaging and usually weights less then 1 lbs or 450 grams.
Shipping outside the United States in a 6-10 day delivery period will run at approximately $12-14 USD.

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Uploading Instructions

FTP Uploading
  1. Open a new explorer window, and go to ftp://www.typogram.com address
  2. In the security form type in your username and password and press enter
  3. You should see a folder called "Images". This is your FTP Window
  4. Open a second explorer window and go to the folder where your images are stored
  5. Simply drag & drop your images into the FTP Window and the upload should start immediatly
Flash Uploading
  1. Go to: http://www.typogram.com/Typogram/upload.aspx
  2. Put in your Account ID, if you dont know your Account ID please email sales@typogram.com
  3. Click "Browse" and in the new window, highlight all the images you'd like to upload, then click "Open".
  4. You should see all the images you've selected in the upload form. At this point hit "Upload" at the bottom left corner of the form and wait until the upload is complete.
  5. Once the upload is complete, you can close this window.

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Contact Us

Our office hours are ET 9am - 8pm, Monday - Friday

  • Ask us a question! Guaranteed response in under 45 minutes.
  • Email us at sales@typogram.com
  • Call 917-548-5968 and we will answer all of your concerns.

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    What is a photo mosaic?

    A photo mosaic is a picture produced by arranging many smaller tile images to form a vibrant larger picture.

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    What is required to place an order?


    The only thing required to place an order is digital pictures on your computer. If you have a digital camera you almost certainly have digital pictures on your computer. If you cannot find your pictures, they are probably in your My Pictures directory inside My Documents.

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    What do I get with my order?

    You will receive a customized photo mosaic made from your own picture collection and printed in the size that you choose.

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    How does the order process work?

    The order process requires 3 simple steps: Upload your photos or send them on CD via US Mail, then complete our simple online order form and pay with paypal.

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    Explain your 100% Satisfaction Guarantee.

    Customer satisfaction is our highest priority. When you receive your digital preview, if you are not 100% satisfied with your mosaic, even if you see the slighest thing you would like changed, we will revise your mosaic until it is perfect.

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    When will I receive my digital preview?

    Approximately 24-48 hours after placing your order you will receive an email directing you to a digital preview of your photo mosaic. At this point if you are not 100% satisfied with your mosaic, we will revise your current mosaic, make you a new mosaic, or give you a 100% refund.

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    How long will it take for my photo mosaic to arrive?

    Most photo mosaics will be delivered within ten business days when ordered with ground shipping. Second day shipping and overnight shipping are available at an increased rate.

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    Can I send my photos on CD via postal mail?

    Certainly, please contact us for further instructions.

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    How many photos do I need to make a photo mosaic?

    We recommend that you have at least 20 pictures to include in your photo mosaic. However, some mosaics have been made with as few as 10 and still look great.

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    What if I don't have enough pictures?

    If you do not have enough pictures of your own, we can supplement your picture collection with our stock photos.

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    What is the maximum number of photos I can submit?

    The maximum number of photos you can submit depends on the size of your mosaic. For an 8x10 the maximum amount of photos is 200, for an 11x14 the maximum is 300, for a 12x18 the maximum is 400, for a 16x20 the maximum is 500 and for a 20x30 the maximum is 600. However, please don't feel obligated to upload this many photos, most users submit only 30-50 photos, and we find 20 photos is the minimum to produce good results.

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    How should my cell photos be cropped?

    Please crop your cell photos to a horizontal 3x4 aspect ratio. You can upload cell photos that are not in a horizontal 3x4 aspect ratio, but when we crop them important details may be cut out of the picture.

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    What works best as a background image?

    Most any picture will work well as a background image. However, most mosaics look best with a brighter background image.

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    Can I view my mosaic before it is printed?

    Yes, we will show you a digital preview of your mosaic before it is printed. If you are not 100% satisfied we will modify or recreate your mosaic until you are completely satisfied.

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    What types of payment do you accept?

    We accept all major credit cards and debit cards through paypal. We also accept payments directly from your bank account, but please note that there is a holding period while we wait for your payment to clear with this method.

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    What countries do you accept orders from?

    We currently only accept US orders. If you are interested in ordering from another country, and interested in purchasing a digital mosaic, please contact us and we can work with you.

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    Is my credit card information secure?

    Absolutely. We accept payment through paypal. Here is a quote from their website regarding security: "PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to our site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher."

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    Do you have a privacy policy?

    Yes, please review our privacy policy for more information.

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    Are you going to sell or share my email address?

    Absolutely not. We will never give out your e-mail address for any reason. Please review our privacy policy for more information.

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    Still can't find what you're looking for? Contact us.

    Please contact us if you have any questions not addressed on this page.

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    Custom Photo Mosaics, Art Mosaics, Outside Advertisements, Large format printing

    © 2007   Typogram Mosaics LLC. All rights reserved.
    2828 Kings Highway, Suite 2D. Brooklyn, NY 11229
    phone: (917)548-5968 email: sales@typogram.com